Returns & Refund Policy
We want you to love your candle. If you're not satisfied for any reason, we offer a 30-day return policy and a money-back guarantee.
At NewFound Candle Co., your satisfaction is our top priority. If something isn’t quite right with your order, we’re here to help.
Satisfaction Guarantee
We proudly offer a 30-day money-back guarantee. If you're not completely satisfied with your candle, please reach out—we'll make it right.
Return Guidelines
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Returns must be requested within 30 days of delivery.
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Items must be unused, in original condition, and returned in safe packaging.
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Customers are responsible for return shipping costs.
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A 15% restocking fee will apply to all non-damaged returns.
Non-Returnable Items
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Custom-poured candles or refill orders
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Final sale items
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Items damaged due to misuse or improper storage
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 5 days of delivery. We’ll send a replacement or issue a full refund. No restocking fee will apply in these cases.
Start a Return
To initiate a return, email us at ashley@newfoundcandle.com or text 901-340-5640 with your order number and reason for return. We’ll respond within 1–2 business days with instructions.